Help us identify the problems worth solving.

You sit closest to customers, prospects and RFPs. Tell us where the friction is across commercial cards and business payments — and where HSBC could stand apart.

Start the survey 8 questions · about 5 minutes

Answer on trends

Think across your book — not one customer.

Skip what doesn't apply

Every question is optional.

Flag the big ones

Strong signals lead to a deeper conversation.

Intelligence in every payment

Meet

Mastercard Commercial Connect partner

RedOwl brings agentic workflows directly into commercial payment flows, adding intelligence and control across employee expenses, supplier payments and broader B2B purchasing. We make spend easier to manage, govern and reconcile — while helping finance teams improve working capital.

For HSBC sales teams, this is an opportunity to address pain points traditional commercial card programs have not fully solved and build stronger market differentiation — helping HSBC win more RFPs, increase card adoption and bring more business spend onto HSBC cards.

Your view from the field

Survey progress

0 of 8 sections answered8 sections remaining

Where do you see the biggest customer opportunity today?

Select up to two

0 / 2 selected

How significant is the customer pain in this area?

Minor inconvenienceMajor customer problem

Are customers struggling to manage employee and T&E spend?

Choose one

Approximately what percentage of employee spend is currently going through the corporate card?

What would give the customer confidence to move more spend onto card?

Are customers looking to move more supplier or B2B payments onto commercial cards?

Choose one

How significant could this opportunity be?

LowHigh

What type of supplier spend has the greatest opportunity?

Are customers asking HSBC for ways to improve working capital through commercial cards?

Choose one

How important is working capital when selecting a card provider?

LowHigh

What solution are they using today?

How much manual work typically sits around customers' commercial card programs?

Choose one

Which processes are still handled through spreadsheets, email or manual intervention?

Have you seen an RFP or opportunity where HSBC's card capabilities created a disadvantage?

Choose one

Which capability would most strengthen HSBC's commercial card proposition?

Rank your top three — tap in order of priority

Which one would be most likely to help win or retain a customer?

Is there a customer or segment where one of these problems warrants a deeper discussion?

Choose one

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